Paws Pet Sitters LLC will visit all pets at least one time per day. We will not provide every other day service. No exceptions. This is for the safety of your pet, as independent as it may be, and also for the safety of your home and Paws Pet Sitters LLC as a company.
Paws Pet Sitters LLC will make every effort to visit your pet within a 2-hour time frame of preferred time of service or our pet’s regular schedule when you are home.
Paws Pet Sitters LLC has three set time frames throughout each business day:
Morning Visits are made from 6:00 AM to 9:00 AM.
Mid-day Visits are made from 11:00 AM to 3:30 PM.
Evening Visits are made from 4:00 PM to 7:00 PM.
Note: Pets with special physical or medical needs will be prioritized in the schedule.
Visits will normally include two potty breaks, feeding/watering/medication as directed, mail and newspaper retrieval, light and blind/curtain alteration, plants watered, quick inside house check, play and affection time, food and water dish cleaning, treat (if allowed), litter box maintenance, and cage maintenance as applicable.
Any dog(s) whose yard does not have an above-ground fence will taken out to potty on a leash. This includes pets with invisible fences. Paws Pet Sitters LLC cannot guarantee the reliability of the underground fence, nor the battery life of collar, therefore, those pets will also be taken out to potty breaks on a leash to ensure the safety and reduce Paws Pet Sitters LLC risk of liability.
Paws Pet Sitters LLC will not be held liable for any damage done to your home, by your pets, while they are under our care. The client must provide a pet-safe area for their pet to live in during the client’s absence, whether that be gated-off area of the home, a pet-safe room, or a kennel large enough to safely accommodate the pet. For safety, all collars and tags will be removed prior to placement of pets in the kennel for any period of time.
All pet supplies (food, treats, medications, emergency travel kennel/carrier and toys) must be provided by the client. Please make sure that you have ample food and medications to last the duration of your absence. If Paws Pet Sitters LLC has to replenish food or medications, the client will be responsible to financially reimburse Paws Pet Sitters LLC for the cost of food and/or supplies, as well as a $25.00 convenience charge to cover gas, travel, and lost time costs.
Cleaning Supplies and Materials
While potty accidents, hairballs, vomit, muddy paw prints and tracked-in leaves or grass are not uncommon for the pet sitter to deal with, the pet sitter will not carry cleaning supplies in our vehicle for several reasons, including, but not limited to, the following reasons:
- It’s not safe for us to transport cleaning agents in our vehicles, which are subject to extreme heat or cold.
- We transport animals in our vehicles and will not subject our clients’ pets to the possibility of ingesting any spilled cleaner.
- We do not want to risk the possibility of using cleaning materials that may be harmful to our client’s flooring or furniture.
Please leave out paper towels, preferred cleaning solutions (vinegar and water spray is very good at odor removal), broom, dust pan, plastic or paper bags, and any items you would wish us to use in case of a potty or dirt emergency.
Sharing Pet Care and Additional People in Home
Important: Paws Pet Sitters LLC will not share pet care with anyone else in your absence. If you have contracted with Paws Pet Sitters LLC to care for your pets, then we ask that you do not have anyone else enter your home for sole purpose of caring for your pets at the same time. This is for our liability insurance and for our safety. We will not share the care of your pet with your relatives, neighbors, cleaning service, or landscaper. We will not be held liable for any harm, damage, or neglect to your home or pet that is not a direct result of any negligence on the part of Paws Pet Sitters LLC.
If someone else will be in your home during the same time frame of our contracted schedule, please provide their name and make and model of their car so that we are aware of their presence in the home. In instances where someone else will be in your home, we will ask for a liability waiver to be signed.
Paws Pet Sitters LLC will always put the best interest and safety of your pets as our number one priority, as well as the safety of our staff. If inclement weather (heavy rain causing poor visibility, snow, ice, or damaging winds) prevents us from traveling safely to your home, we will contact your emergency contact person to care for your pet. If travel is possible, but the temperature is below 10 degrees, we will travel to your home to care for your pets, but will not perform any dog walks.
Paws Pet Sitters LLC will not turn dogs or cats outside for the day if the temperature is below 35 degrees or above 85 degrees (unless there is a properly insulated dog house, heater, fan, shaded area, or other adequate shelter and access to food and water). This will be discussed on a case-by-case basis with each client.
In the case of a natural disaster, act of war, or act of God (tornado, etc.), all attempts to reach your pet to make sure they are okay will be made, as long as it is safe for Paws Pet Sitters LLC to travel. If the local authorities will not allow travel or if the roads are not accessible, we will attempt to reach your pets at the very first and safest opportunity. We will always make attempts to contact you in the meantime to inform you of the current situation and updates. If it is possible for your emergency contact person to reach your pets, we will make every attempt to coordinate care for your pets with them.
Keys and Alarm/Garage Codes
If a key is not provided at the meet and greet, a waiver of liability will be provided with your service contract releasing Paws Pet Sitters LLC of any liability for keys left “under mats” or in any other hidden location outside of your home. Paws Pet Sitters LLC will keep possession of any key to your home until you return home.
We will not leave any keys under mats, rocks, or hidden outside.
Paws Pet Sitters LLC must be provided a working key or code to an exterior lock box that holds a key at the initial consultation that allows access to two exterior doors, or a key to one exterior door and a garage code that allows access to an interior door.
If an exterior lock box code is provided, the home owner will be responsible for making sure the key is in the lock-box prior to any departure in which the sitter will be coming to care for the pets. Even if you provide a garage code for entry, a working key for at least one exterior door will be required in case of a power outage. If you do not allow Paws Pet Sitters LLC to keep a copy of your key on file, a $15.00 fee to return your key to you will be charged.
Please let your alarm company know that you will have a pet sitter coming into your home and that the possibility of the alarm being inadvertently set will be heightened.